Shipping & Returns
FREE SHIPPING ON ALL ORDERS
All orders will be shipped out via FedEx / DHL and are expected to be delivered within 5-8 days, once it leaves the factory. All orders would be trackable. Free Standard Shipping on all orders over $150.
TAXES & DUTIES
For US orders w.e.f 29th August, 2025, we ship DDP (Delivery Duty Paid), which means we cover all tariff costs.
For Australia, Duty/Taxes are exempt on orders under AU$1000/ US$650.
For UAE, 5% VAT wil be payable at the time of delivery.
For Rest of the World, Orders are shipped on a Delivery Duty Unpaid (DDU) basis, meaning that all taxes and duties are excluded from the final price. Your order will therefore be subject to local taxes and import duties.
FREE EXCHANGES WITHIN USA, UAE
If the size you received does not fit you, we are happy to help you return them and make them in the correct size and make sure you are comfortable in your 3DM Shoes. We can make half sizes and wide fit on order. Requests must be made within 15 days of receiving your shoes. Free exchanges are offered once per order.
Email us if you need to exchange an item. Our team will forward you a prepaid label.
Please note: The products must be in new condition when we receive them. To clarify, this means the products must not have been worn or used. The reason behind this is that we can’t use products that are not box-fresh since they, unfortunately, become unfit at their original price. Hence, it is your responsibility to treat the products with love, care and respect when trying them on for size. We recommend trying your shoes on a carpet to prevent marks, scratches and/or creases from appearing on the soles and/or the upper material.
We do not offer refunds. Shoes can only be exchanged or we will issue a store credit.
For orders outside USA/UAE, You will be responsible for paying for your own shipping costs for returning your item.
Custom orders/ Black Friday Cyber Monday / Any Sale Orders are not eligible for exchange or return.