Shipping & Returns

FREE EXPRESS SHIPPING 

All orders will be shipped out via FedEx / DHL and are expected to be delivered within 2-4 days, once it leaves the factory. All orders would be trackable. 

Free Shipping on all orders.

Ready to Wear (RTW) Shoes will be shipped out in 24 Hrs. If any size is out of stock, it will be mentioned as Pre-Order Item on the product page and will be delivered in 3-4 weeks.

Made to Order (MTO) Shoes will be manufactured and delivered in 4-5 weeks.

RETURN POLICY

Free Returns are offered on all shoe purchases unless otherwise noted on certain products. Return requests must be made within 30 days of the date you receive your shoes. Requests after this point will be denied.

Returns on pre-orders (Made To Order Collection) are accepted but will be returned for store credit only. No refunds will be offered.  

We are pleased to offer a return/exchange policy on unworn items in their original, new condition. We have remarkably low return rates and we are proud of the high-quality products we offer. We’d recommend that you ensure your shoes fit to your satisfaction on a carpet before wearing them outside or on rough surfaces as all returned goods need to be in perfect condition, and come with their original packaging. Unfortunately, we will not be able to accept returns if they are not in perfect condition.

Email us if you need to return or exchange an item. Our team will forward you a prepaid label.


EXCHANGES

If the size you received does not fit you, we are happy to help you return them and make them in the correct size and make sure you are comfortable in your 3DM Shoes. We can make half sizes and wide fit on order. The original product must be unworn and in new condition. Exchange requests must be made within 30 days of receiving your shoes. Requests after this point will be denied. Unfortunately, we are unable to offer free returns/exchanges for Military Forwarders, APOs.

Free exchanges are offered if merchandise is unworn and brand new. Only one free exchange per order. For example, if you exchange for another pair and that size doesn't fit you either, the shipping cost for a second exchange is then paid by the customer.


Email us if you need to return or exchange an item. Our team will forward you a prepaid label.