Returns & Exchanges

We want you to feel confident ordering from us, wherever you’re located.
If something isn’t quite right, we’ll help you make it right.

Our policy is designed to be fair, transparent, and fit focused.

🇺🇸 United States

Exchanges (Recommended)

• Free exchanges for size or style within 21 days of delivery
• We cover shipping on your first exchange
• Additional exchanges will incur shipping charges
  

Most fit issues are solved quickly with an exchange, and we always recommend this option first.

Returns

If you’d prefer a return instead of an exchange:

• Returns accepted within 21 days of delivery
• A flat return fee applies:
• $15 for shoes
• $20 for boots
• The remaining amount is refunded to your original payment method
  

This fee helps cover reverse logistics so we can continue offering premium materials and fair pricing.

🌍 International (Outside the US)

Exchanges

• Exchanges accepted within 21 days of delivery
• You may exchange for a different size or style
• The customer covers return shipping
• Replacement pair is shipped once the original is received
  

Returns

If you choose to return:

• Returns accepted within 21 days of delivery
• Full refund of the product price after inspection
• The customer covers return shipping
• Shipping fees, duties, and taxes paid at delivery are non-refundable
  

We recommend using a tracked and insured shipping method.

Our Fit Support Promise

If you’ve tried once and the fit isn’t right, please contact our customer care team before returning.

In many cases, we can:

• Recommend a better size or width
• Guide you to a more suitable style
• Assist with fit adjustments or a remake where possible
  

Your comfort matters to us, and we’ll always try to help. A quick conversation often saves time, money, and effort.

Return Conditions (Applies to All Orders)

To be eligible for a return or exchange:

• Items must be unworn and in original condition
• Please try shoes on indoors only, on a carpeted surface
• Original packaging must be included
  

We reserve the right to refuse returns that show signs of wear.

How to Start a Return or Exchange

1. Email support@3dmlifestyle.com with your order number
2. Tell us what didn’t feel right, we read every message
3. Our team will guide you through the next steps
   

Most requests are handled within 1 business day.

A Note from Us

We’re an independent brand, and every pair is made with care.
This policy helps us stay fair to you, to our craftsmen, and to the long life of the brand.

If something feels off, talk to us first. We’re real people, and we genuinely want you to love what you wear.